Twigs & Leaves cares about your privacy. We therefore only process data that we need to (improve) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
About Data Processing
Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and to whom the data is accessible.
Web shop software
Our web store is developed with software from WooCommerce, we have chosen Siteground for our web hosting. Personal data that you provide to us for our services will be shared with this party. Siteground has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Siteground is obliged by the agreement we have made with them to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.
We purchase web hosting and email services from Siteground. Siteground processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Siteground has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Siteground is bound to secrecy under the terms of the agreement.
Email and mailing lists
We use the services of Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Gmail has no access to our mailbox and we treat all our e-mail traffic confidentially.
For handling (part of) the payments in our store, we use the platform of Mollie. Mollie processes your name, address and city details and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and in this context to share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data any longer than permitted by law.
We collect reviews through the platform of Yotpo. If you leave a review via Yotpo you are required to provide your name, place of residence and email address. Yotpo shares this data with us so that we can link the review to your order. Yotpo also publishes your name and place of residence on its own website. In some cases, Yotpo may contact you to provide an explanation of your review. In the event that we invite you to leave a review we share your name and email address with Yotpo. They use this data only for the purpose of inviting you to leave a review. Yotpo has taken appropriate technical and organizational measures to protect your personal data. Yotpo reserves the right to use third parties for the provision of services, for this we have given Yotpo permission. All the above mentioned safeguards regarding the protection of your personal data also apply to the parts of the service for which Yotpo engages third parties.
Shipping and Logistics
Twigs & Leaves
When you place an order with us, it is our job to get your package delivered to you. We use the services of Twigs & Leaves to perform the deliveries. It is therefore necessary for us to share your name, address and residence details with Twigs & Leaves. Twigs & Leaves will only use this information for the execution of the agreement. In the event that Twigs & Leaves hires subcontractors, Twigs & Leaves will also make your data available to these parties.
Invoicing and bookkeeping
We use the services of Founders to keep our records and accounts. We share your name, address and city information and details regarding your order.
This data is used for the administration of sales invoices. Your personal information is protected and stored. Founders is committed to secrecy and will treat your information confidentially. Founders will not use your personal information for any purpose other than those described above.
External sales channels
We sell (part of) our products through the platform of Bol.com. If you place an order through this platform Bol.com shares your order and personal data with us. We use this information to process your order. We will treat your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use these data - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.
Cooperation in tax and criminal investigations
In appropriate cases, Twigs & Leaves may be required by law to share your information in connection with governmental fiscal or criminal investigations. In such a case we are forced to share your data, but we will resist within the possibilities offered by law.
We will retain your information for as long as you are a client of ours. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.
Under applicable Dutch and European legislation, you as a data subject have certain rights with respect to the personal data processed by or on behalf of us. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. You will receive all copies and data in the machine-readable data format that we use within our systems. You have at all times the right to submit a complaint to the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.
Right of inspection
You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with a list of the processors who hold this data, stating the category under which we have stored it.
Right of Rectification
You always have the right to have the data we process, or have processed, which relate to your person or can be traced back to that person, amended. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data have been modified.
Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relate to or are traceable to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data will no longer be processed until you lift the restriction.
Right to Transferability
You always have the right to have the data we process, or have processed, which relate to your person or can be traced back to that person, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the email address we have on record. In all likelihood, we will not be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.
Right to object and other rights
If appropriate, you have the right to object to the processing of your personal data by or on behalf of Twigs & Leaves. If you object we will immediately cease processing your data pending the resolution of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data we are processing and then permanently stop processing it. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.
Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website.
This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.
Third party cookies
Twigs & Leaves
Jaarbeursplein 6 3521AL Netherlands T E email@example.com